Effective date: January 1, 2026
Pheasant Ridge Collision Co. ("we", "us", "our") respects your privacy. This policy explains what we collect on lamsautobodyshop.com, how we use it and the choices you have.
1. Information we collect
- Contact details you submit through our estimate form (name, phone, email, vehicle information, description of damage).
- Automatic technical data such as browser type, device, referring URL and pages visited, collected via cookies and standard server logs.
- Communications you send us by email, phone or SMS.
2. How we use your information
- To prepare and deliver written repair estimates you request.
- To coordinate insurance claims on your behalf with your carrier.
- To improve our website and understand which pages help drivers most.
- To comply with Pennsylvania state and U.S. federal record-keeping obligations.
3. Sharing
We do not sell, rent or trade personal information. We share limited data only with (a) your insurance carrier when you ask us to handle a claim, (b) OEM parts suppliers when ordering components for your vehicle, and (c) service providers that host our website and email — under written confidentiality obligations.
4. Cookies
See our Cookie Policy. You can accept or decline optional analytics cookies at any time through the banner on this site.
5. Data retention
Estimate and repair records are retained for seven (7) years to satisfy warranty and tax requirements, after which they are securely destroyed. Website analytics data is retained for no more than 26 months.
6. Your rights
You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete it (subject to legal record-keeping obligations). Email customer@lamsautobodyshop.com or write to 3661 Pheasant Ridge Road, Philadelphia, PA 19107.
7. Children
Our services are not directed to children under 13 and we do not knowingly collect information from them.
8. Security
We use TLS encryption on our site and restrict internal access to customer information on a need-to-know basis. No system is completely secure, but we take commercially reasonable measures to protect your data.
9. Changes to this policy
We may update this policy from time to time. The "Effective date" above will reflect the most recent revision.
10. Contact
Questions? Email customer@lamsautobodyshop.com or call (215) 580-2386.